🏠 Guide 3/3: Running the visit well
This page gives you our tips, not requirements. The method stays yours.
🎒 Before you leave, and on the way
- Check the travel time, and the contact details of the client and of the person on site.
- Check you have enough free storage, and allow time to charge your phone (it should last until your submission is done).
- Look at the letter of authorisation if you think the mission calls for it. Print it or keep it ready on your phone, whichever you prefer.
- Re-read the mission: the client's requests, what the listing doesn't show, the delivery deadline.
🚪 On arrival
- Be on time. 10-15 minutes early is better.
- Stay polite, neutral, discreet. You represent the prospective tenant.
- Introduce yourself simply. If the situation calls for it, explain that you're viewing for an interested tenant with their authorisation, giving their first and last name. You may mention, without having to, that you're working through the Outvisit platform.
- If the visit is in an occupied flat, remember to take your shoes off — not only out of politeness, but so you can walk through the whole place.
- Ask right at the start whether it will be possible to see the cellar and the laundry room.
- Keep the client's letter of authorisation to hand: if anyone asks who you are or why you're filming, show it (paper or phone). You decide whether and when to show it.
🎥 Getting your photos and video right (optional)
- Confirm you have permission before photographing and filming. It puts everyone at ease.
- Stay attentive to the person with you while you're shooting.
- Sharp, well-lit photos, no blur.
- For the video, film slowly, one continuous movement per room, at eye level — not too high, not too low.
- If you simply ask, open the cupboards, the wardrobes, the fridge, the shower curtain.
- For a well-lit shot, especially in the evening, switch the lights on and open the blinds and curtains.
- Leave 2-3 seconds of silence in each room: the client will hear what the place actually sounds like. You can open the window for a few seconds and let it run.
- Speaking out loud during the video helps to place things (“this is the kitchen, south-facing”).
🧠 A tactical tip
Take all the photos first, before recording the video, while you're viewing and observing, then film your video afterwards (for example, before going down to the cellar or before leaving). Photos can be sorted later, whereas the video is easier to shoot once you've already seen the spaces you're filming. And by then, some people will have left (group viewings).
👀 What to look for during the visit
You can use our checklist to focus on what matters.
This checklist is made to be flicked through on the bus or outside the building.
[TO ADD — drag the “Checklist | During the visit” PDF in here from the French version]
🔁 Before you leave
Check that you've seen, asked and photographed everything. Depending on the case:
- Go back into the viewing before it ends.
- If photos of a freely accessible area are missing (outside, the neighbourhood): you can simply go back.
- An important point can't be photographed? Include it in your notes.
📝 Tips for your written notes
- In your report and your answers to the client, stay as neutral and factual as possible about the flat.
- You can give a general impression of the place, but you don't advise the client on whether to rent it.
- No judgement that runs down the letting agency, the landlord or the tenant.
📤 Sending your report
On WhatsApp: +41 79 747 11 00 (Outvisit)
Before the submission deadline set by the mission.
Need help? Got a question?
WhatsApp message: +41 79 747 11 00 Email: contact@outvisit.ch
Is it urgent? Call +41 79 747 11 00