General Terms of Use and Sale — Outvisit

Part A: General Terms of Use and Sale for Clients (Individuals and Professionals)

Last updated: 30 September 2026

1. Purpose and Scope

These general terms (hereinafter: the "Terms") govern the use of the Outvisit platform, available online, which allows the booking and coordination of delegated property viewings in Switzerland.

They apply to:

• any individual end client (B2C),
• any professional user (B2B),
• any availability request or order placed through the platform.

Outvisit operates a platform for coordinating delegated viewings. Each confirmed order constitutes a one-off mandate entrusted to Outvisit, which has it performed by an independent visitor, with the authorization of the Client or Partner. Visitors act without any relationship of subordination, under an obligation of means.

Any use of the platform implies full acceptance of these Terms.

2. Definitions

Outvisit: trade name of the platform operated by the sole proprietorship Outvisit.ch, Andrey Batasov, in Switzerland. Outvisit provides a platform for coordinating delegated property viewings.

Platform: all digital tools provided by Outvisit (website, client area, payment systems, notifications, messaging, support).

User: any person using the platform, whether an end client or a professional partner.

Client: any person using the platform to order a delegated viewing on their own behalf.

Partner: a professional (for example a relocation agency, apartment hunter, concierge service, service company or any other similar provider) using the platform to order delegated viewings on its own behalf or for its clients or prospects. The Partner acts in its own name and remains solely responsible for its business relationships with them.

Visitor: an independent person mandated by Outvisit to carry out a viewing on site.

Delegated viewing: the physical visit of a visitor to a property in order to make factual observations and transmit them through a secure messaging channel.

Viewing report: summary transmitted through a secure messaging channel after a delegated viewing (photos, videos, factual observations). The report is not a real estate appraisal or a technical inspection.

Mission: a delegated viewing accepted and carried out by a visitor under a one-off mandate entrusted by Outvisit.

Offer: the Basic offer, intended for individuals (art. 5.2); professional offers are governed by a specific contract.

3. Nature of Outvisit's Role

Outvisit organizes and coordinates the performance of viewings between:

• clients or partners wishing to have a viewing carried out,
• independent visitors who carry out the missions under mandate.

Outvisit provides:

• the digital platform,
• logistical coordination,
• the selection of a visitor,
• the transmission of the necessary information,
• follow-up and support.

Outvisit is not:

• a real estate agency,
• a home search service,
• a real estate appraiser,
• a technical inspector,
• a legal advisory service,
• a broker or a relocation agency,
• a guarantor of access to the property or of the success of an application.

Outvisit has an obligation of means, never an obligation of result.

4. Conditions of Use of the Platform

Clients may order without creating an account. Partners have named accounts. Orders are placed via the official form or any other means indicated on the Outvisit website.

The Client or Partner undertakes to provide accurate, complete and up-to-date information with every booking, in particular the information needed to organize the viewing.

Depending on the case, this information includes in particular:

• the full address of the property;
• a reliable on-site contact (concierge, tenant, property management, landlord or third party);
• one or more available time slots;
• access instructions (codes, badges, keys, specific instructions);
• any specific constraint that may affect the performance of the viewing.

The Client or Partner guarantees that:

• the information provided is accurate and complete;
• the necessary authorizations (where applicable from the end client, the landlord, the property management, the current tenant or any third party) are in principle available at the time of the order;
• the access conditions communicated to Outvisit correspond to the known reality.

The Client or Partner remains responsible for the reliability of the data and contact details provided to enable the mission.

Outvisit or a visitor mandated by Outvisit may contact the Client or Partner via the contact details provided to confirm, coordinate or carry out the mission.

5. Services Provided via the Platform

Outvisit ensures in particular:

• the collection of the information needed for the mission,
• the selection of a visitor,
• logistical coordination,
• the transmission of the report through a secure messaging channel,
• client support.

Outvisit provides these services with diligence, but without any guarantee of result, in particular as regards:

• actual access to the property,
• the availability of the landlord, concierge or tenant,
• the actual condition of the property before, during or after the viewing,
• the chances of obtaining the property.

5.1. Content of Delegated Viewings

Each delegated viewing includes, as far as possible and depending on the access granted:

• a viewing of the accessible rooms of the property and, where access is possible, of the common areas;
• photos and videos of the visible condition at the time of the viewing;
• factual observations, including on any visible warning signs, without the character of a technical inspection;
• reasonable consideration of the requests made by the client when ordering, within the limits of a non-intrusive viewing;
• a general impression from the visitor;
• the possibility to ask questions about the report after its delivery.

The detailed content is indicated on the website at the time of the order. Neighborhood photos, videos and remarks are only included depending on the offer or as an option (art. 5.2.6).

5.2. Basic Offer and Professional Offers

The Basic offer is intended for individuals; its prices are published on the website. Professional offers are governed by a specific contract concluded with Outvisit, which prevails over these Terms.

Basic offer:

Coverage corresponds to the areas in effect at the time of the order, with no guarantee that a visitor will be available.

5.2.1. Notice and Urgent Orders

An order must be placed at least within the notice period of the offer. Between 3 h and this period, it may be accepted as an urgent order, subject to a surcharge and to availability. No order is accepted less than 3 h before the start of the viewing. Outvisit may refuse any request depending on the availability of visitors and third parties.

5.2.2. Confirmation and Delivery Times

Ordering takes place in two steps. The client sends a request; Outvisit informs them, within the time set by the offer, whether a visitor is available. This period runs between 9 am and 9 pm; a request received outside this window is processed from 9 am. The client then confirms their order through a second form, at the latest before the notice period of the offer. The order only becomes binding, and is only paid or invoiced, from that confirmation. These response hours are separate from support hours.

Delivery times run from the viewing start time indicated in the order:

• Basic: the 6-hour delivery time is indicative; a delay gives no right to any compensation.
• Basic with express delivery: Outvisit uses all reasonable means to deliver the report within 2 h. If this time is exceeded for a reason attributable to Outvisit or the visitor, the client may, upon written request within 7 days of the viewing, obtain a commercial gesture of CHF 20 in the form of a credit. This gesture is the only compensation due for a delay. It is not due where the delay results from the organizer of the viewing, incomplete information, requests added after the order, or force majeure.

The delivery times and compensation applicable to professional offers are set out in the contract.

5.2.3. Application File and Video Call

Delivery of the application file is included: if the client indicates it in their order, the visitor hand-delivers to the landlord or property management an application file completed and signed by the client. During a live video call, the visitor obtains the consent of the person present; where applicable, the Partner's end client may take part.

5.2.4. Cancellation Rules

The cancellation rules are set out in art. 10.4.

5.2.5. Indicative Nature

Except for an express commitment set out in art. 5.2.2 or in the contract, times, notice periods and operational priorities are indicative.

5.2.6. Paid Options

The following options can be added to a Basic order:

• Urgent order: + CHF 20 (art. 5.2.1);
• Live video call: + CHF 14.90;
• Neighborhood photos, video and remarks: + CHF 7.95;
• Express delivery: report delivered within 2 h, with a delivery commitment (art. 5.2.2), + CHF 5.95;
• Free cancellation up to 2 h before the viewing: + CHF 3.95.

Options for professional offers are set out in the contract.

5.3 Information in Case of Impossibility of Performance

Outvisit informs the Client or Partner as soon as possible if a mission cannot be performed, in principle during office hours on working days, under an obligation of means. This information implies no guaranteed timeframe and no obligation to anticipate, Outvisit acting under an obligation of means.

6. Status of Visitors

Viewings are carried out by independent visitors, without any relationship of subordination with Outvisit. Outvisit recruits the visitors working through the platform and ensures that visitors declare that they have the equipment, instructions and authorizations required to perform the missions.

Visitors are neither employees nor legal representatives of Outvisit. They act solely to carry out the viewing and transmit their factual observations.

7. Non-Expert Nature of Viewings and Reports

The reports provided:

• contain factual observations made by the visitor during the viewing,
• reflect the visible condition at the time of the viewing,
• may include the visitor's subjective impressions.

They do not constitute:

• a real estate appraisal,
• a technical inspection,
• a contractual document vis-à-vis the landlord,
• a guarantee as to the condition of the property or the absence of defects,
• a commitment regarding the future development of the building.

The client remains solely responsible for the decision to submit an application or to rent the property.

8. User Responsibilities

The Client or Partner must provide:

• an exact address,
• a reliable on-site contact,
• the precise times,
• any information useful for the proper performance of the mission.

The Client or Partner bears the consequences of any incorrect or missing information, including in particular:

• impossibility of access,
• cancelled viewing,
• no refund.

The Client or Partner acknowledges that a delegated viewing does not replace an in-person viewing where one is required by a landlord or property management, and remains solely responsible for:

• the decision to submit an application or to rent the property;
• their contractual relationship with the property management, the landlord or any third party;
• the consequences of forgoing an in-person viewing or a second viewing where this would be possible or recommended.

9. Outvisit's Liability and Limitations

Outvisit is liable exclusively for:

• making the platform available,
• coordination,
• support,
• the obligation of means in processing orders.

Outvisit's liability is strictly limited to the amount paid for the mission concerned.

Outvisit is not liable in particular for:

• decisions of the landlord, property management or tenant (access refused, postponement, cancellation);
• the actual condition of the property before, during or after the viewing;
• a change in the availability of the property;
• delays attributable to third parties;
• the client's interpretations or decisions based on the report;
• any dispute, damage or claim arising from the lease between the end client and a property management, landlord or any other third party, including where the client chose not to carry out an in-person viewing.

Outvisit may cancel a mission when the conditions do not allow it to be performed properly or safely.

In the event of late delivery, the gesture provided for in art. 5.2.2 or in the contract is the only compensation due. The exclusions and limitations set out in these Terms do not apply in cases of intent or gross negligence, nor in any other case where the law prohibits their exclusion.

10. Orders, Prices, Billing, Cancellations and Impossibility of Access

10.1 Prices

Prices are stated in CHF. Outvisit is not subject to VAT; no VAT is charged. Outvisit may change its prices at any time; for Partners, the notice periods and price guarantees of their contract apply.

10.2 Payment and Billing

Basic: payment is made when the client confirms the order, via the means made available (e.g. Stripe).

Professional offers: billing, any fees or credits, renewal and termination are governed by the Partner's contract.

The following are billed: completed viewings, viewings that could not take place due to incorrect or missing information (art. 10.6) and late cancellation fees.

10.3 Delivery of the Report

The report is transmitted through a secure messaging channel, within the time set out in art. 5.2.2 or in the contract.

10.4 Cancellation by the User

Cancellation is made via the order's tracking link. The following conditions apply:

Cancellation fees are deducted from the refund or invoiced. They compensate the visitor for the time reserved. An urgent order may be cancelled free of charge until it is confirmed.

10.5 Cancellation by Outvisit or the Visitor

• Replacement by another visitor where possible.
• Otherwise a full refund.
• Outvisit may also grant a commercial gesture.

10.6 Impossibility of Performing the Mission Attributable to the User

The mission is considered impossible to perform when, due to incorrect or incomplete information provided by the Client or Partner (examples: incorrect address, wrong access code, absence of the on-site contact, wrong time, contradictory instructions), the Visitor cannot access the property.

Consequence: no refund.

10.7 Impossibility of Performing the Mission Attributable to a Third Party Through No Fault of the User

Where access to the property is prevented by a third party through no fault of the Client or Partner (e.g. landlord, property management, concierge, tenant), the mission is deemed impossible to perform for external reasons.

Consequence: full refund. Outvisit may offer free rescheduling where possible.

10.8 Impossibility of Performing the Mission Attributable to Outvisit / Visitor

Where the mission cannot be performed due to a delay, absence or error attributable to Outvisit or the mandated Visitor:

Consequence:

• replacement by another Visitor where possible, or
• full refund.

Outvisit may also grant a commercial gesture.

10.9 Rescheduling a Mission

To reschedule a viewing, the User cancels the order via the tracking link and creates a new one. The rules of art. 10.4 apply to the original order. The new order is subject to visitor availability.

11. Intellectual Property

All content on the platform (text, design, images, processes, reports, software) is protected by Swiss law. The viewing method, report structure, checklists and templates used by Outvisit belong to Outvisit; reproducing them or reusing them to provide a competing service is prohibited.

The Client receives a personal, non-exclusive licence to use the report. Use of the report by Partners is governed by their contract. Any other reproduction, distribution or commercial use is prohibited, unless agreed in writing.

12. Non-Circumvention

For the duration of the relationship and for 12 months after the last mission, the Client or Partner refrains from soliciting, directly or through a third party, a visitor introduced by Outvisit in order to obtain equivalent viewing services outside Outvisit. The consequences of a breach by a Partner are set out in their contract.

13. Data Protection and Confidentiality

Outvisit processes data in accordance with Swiss law and its privacy policy.

Data is used solely for:

• the performance of the mission,
• communication with the visitor,
• client support,
• legal obligations (billing, accounting).

No data is transmitted to third parties, except to the visitor and to the technical service providers required for the service, or, for Clients, with their explicit consent. Partners' data is never shared.

14. Amendment of the Terms

Outvisit may amend these Terms at any time.

The new Terms apply to any use of the platform after their publication.

For Partners, amendments affecting their offer are notified by email with the notice period set out in their contract.

15. Special Conditions and Professional Contracts

These Terms supplement the professional contracts concluded with partners. For anything not governed either by the Partner–Outvisit contract or by these Terms, articles 394 et seq. CO (contract of mandate) apply on a supplementary basis.

In the event of a contradiction, the contract concluded with the Partner and its annex prevail over these Terms.

The commercial conditions and documents provided to Partners are confidential.

16. Suspension or Restriction of Access

Outvisit may, at any time, refuse, suspend or restrict access to the service in the event of:

• fraud or attempted fraud,
• manifest abuse of the platform or of requests,
• breach of these Terms,
• disrespectful or inappropriate behavior towards visitors or support.

The user may stop using the service at any time.

17. Governing Law and Jurisdiction

These Terms are governed by Swiss law. Subject to mandatory places of jurisdiction provided by law, in particular for consumers, the exclusive place of jurisdiction is Outvisit's registered office in Lausanne VD, Switzerland.

These Terms are published in several languages; in the event of any discrepancy, the French version prevails.

Part B: Conditions for Visitors

Last updated: 30 September 2026

1. Status

Registration on Outvisit does not create any relationship of subordination or employment contract.

The visitor acts fully independently. If their application is accepted, they may sign a Mandate Agreement setting out the terms of collaboration and giving access to missions.

Outvisit is free to accept or refuse any application, without having to give reasons.

2. Registration Requirements

To apply, the candidate must:

• provide accurate and verifiable information,
• accept identity verification and, where applicable, verification of their insurance documents,
• consent to the processing of their personal data in accordance with Outvisit's privacy policy.

Outvisit may verify this information at any time and refuse or suspend an incomplete or non-compliant registration.

3. Code of Conduct

By applying to Outvisit, the visitor undertakes to act with professionalism, diligence and integrity. In particular, they undertake to:

• behave respectfully at all times towards clients, partners and Outvisit support;
• use the information and documents received solely within the scope of the missions entrusted;
• preserve the confidentiality of the data to which they have access;
• refrain from any abusive or fraudulent behavior or conduct contrary to Outvisit's legitimate interests (e.g. falsifying reports, reselling contacts, etc.).

Any serious breach results in immediate termination of the collaboration and loss of access to the platform.

4. Access to Missions and Termination

Registration on Outvisit in no way guarantees that missions will be received.

Outvisit may:

• stop offering missions if objective standards are not met, without this constituting a sanction or a power of direction;
• withdraw access to the platform or to the visitor profile without specific justification.

5. Mandate Agreement and Remuneration

Financial terms, payment terms and operational responsibilities are defined exclusively in the Mandate Agreement signed between the visitor and Outvisit.

No mission may be performed without prior signature of this agreement.

6. Governing Law

These Terms are governed by Swiss law. The exclusive place of jurisdiction is Outvisit's registered office in Lausanne VD, Switzerland.