Outvisit Privacy Policy

This translation is provided for convenience only. In case of any discrepancy, the official version in French prevails.

Last updated: 30 September 2026

Data Controller

Business name: Outvisit.ch, Andrey Batasov (sole proprietorship)

Address: Gotham Gare, Avenue d'Ouchy 4, 1006 Lausanne, Switzerland

Email: contact@outvisit.ch

Phone: +41 79 747 11 00

1. General Principles

Outvisit processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).

Data is used only to:

• provide the requested service (organizing viewings, producing and delivering reports, billing);
• communicate with clients, professional partners and visitors;
• manage business relationships;
• improve the website and the service through audience measurement.

No data is sold.

2. Data of Individual Clients

Data processed

Contact details, information about the property and the viewing (address, times, on-site contact, requests), exchanges with Outvisit and the visitor, payment information (processed by our payment provider), viewing reports.

Purposes

• Organizing viewings, communication, billing, producing and delivering reports.
• Only with the client's explicit consent: passing their contact details to selected partners (e.g. insurance, relocation, moving) for relevant offers. This consent may be withdrawn at any time.

Retention

• Reports, photos and videos: deleted from our tools 30 days after delivery. Visitors are required to delete them from their devices no later than 7 days after the report is delivered.
• Contact and billing data: kept for the period required by law (in particular for accounting).
• Transfer to partners: no longer than 3 months after the last interaction.

3. Data of Professional Clients (Partners)

The data of Partners and of their end clients is processed solely to perform the missions, on behalf of the Partner. It is never shared with third parties, except the visitor and the technical service providers required for the mission. The Partner informs its own clients about the processing of their data.

4. Third-Party Data During Viewings

During a viewing, the visitor may be in contact with third parties (current tenant, property management, landlord, concierge) and photograph or film the property. Images are limited to the property and common areas, with the consent of the person present; people and personal belongings are not intentionally photographed. A live video call only takes place with the consent of the person present. Third-party contact details are used only for the mission concerned.

Where an application file is handed over at the client's request, it is passed on as is to the landlord or property management and is not kept by Outvisit beyond the mission.

5. Visitor Data

Purposes

Managing applications, verifying identity and the necessary authorizations, assigning missions, communication, remuneration and, with their consent, displaying a public profile.

Retention

• Unsuccessful applications: deleted after 30 days.
• Active visitors: only the data needed for operational and legal management is kept.

Visitors may request the deletion of their data, subject to legal obligations (e.g. accounting, taxation).

6. Service Providers and Data Transfers

Outvisit uses technical service providers to operate its service, in particular for hosting and storage, payments, messaging and communication, sending emails, forms and electronic signature, and audience measurement. These providers process data only on behalf of Outvisit.

Data may be processed in Switzerland, in the European Union / EEA and in the United States. For countries that do not offer an adequate level of protection recognized by the Swiss Federal Council, Outvisit relies on appropriate safeguards, in particular the provider's certification under the Swiss-U.S. Data Privacy Framework or standard contractual clauses adapted to Swiss law.

7. Audience Measurement and Cookies

Outvisit uses audience measurement tools to improve the website and forms. The data collected is pseudonymized and is not used for advertising. If non-essential cookies are used, an information and consent tool is put in place.

8. Emails and Communications

Outvisit sends emails and messages related to the service (confirmation, follow-up, report delivery). No promotional communication is sent without prior consent, and every promotional email includes an unsubscribe link.

9. Data Security

Reasonable technical and organizational measures are in place to protect data against unauthorized access, loss, alteration or disclosure. Access to data is limited to the people who need it.

10. Your Rights

You have the following rights:

• access to your data;
• rectification or deletion;
• objection, in particular to sharing with business partners;
• restriction of processing;
• data portability (upon written request);
• withdrawal of your consent at any time.

Any request can be sent to: contact@outvisit.ch.

You may also contact the Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, the data protection authority of your country of residence.

11. Changes

Outvisit may update this policy to reflect changes in its practices or legal requirements. The date of the last revision appears at the top of this document.