🧭 Guide 2/3: How a mission unfolds
How a mission runs from A to Z — as a guide, not a rule.
📞 Your contacts on every mission
Who | Preferred channel | When you contact them |
Client | WhatsApp messages | After accepting, before you leave, on arrival, after the visit |
On-site contact | Call, SMS, email | Confirm the time and access, warn of a delay, if nobody is there |
Outvisit | WhatsApp messages or voice notes | Sending the report + if something goes wrong (access refused, surprise, doubt, problem) |
→ In doubt? Contact Outvisit first.
⏱️ The flow of a mission (example)
These steps aren't required — they're a suggested guide. They may vary from one mission to the next:
- Once you've accepted, send the client a simple message to introduce yourself and check one thing: does the on-site contact know that you'll be coming in their place to visit and take photos?
- You may decide to inform the person on site and ask permission to film before you travel (especially if the on-site contact is the letting agency):
- Before you arrive: tell the client you're on your way to their viewing, and confirm as soon as you're there.
- The visit and taking photos/videos on site, covered in Guide 3/3: Running the visit well
- Send the rental application to the client, or scan a QR code on site and share the link with them (this only applies to some missions).
- Visit over: confirm to the client and start your report.
- Write and send your report on WhatsApp, to the number given in the mission. What the submission must contain is in Mission deliverables
- Send a simple thumbs-up “👍” to Outvisit to confirm the report has been delivered.
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🚧 Something unexpected on site?
- Running late? Tell the on-site contact as early as you can, and let Outvisit know if needed.
- Nobody opens? Wait 5 minutes, call the on-site contact, then Outvisit after 15 minutes with no news.
- They refuse to let you film? Stay calm, don't push. Photograph what is allowed, note the rest, tell your client and Outvisit.
- Someone is aggressive, or the situation makes you uncomfortable? Your safety first. Leave, and call the hotline.
Need help? Got a question?
WhatsApp message: +41 79 747 11 00 Email: contact@outvisit.ch
Is it urgent? Call +41 79 747 11 00